Shipping policy
At Amua, we are dedicated to delivering your orders quickly and securely, working with trusted shipping partners to ensure a smooth experience. For shipping information and conditions, please see the details below.
Shipping & Tracking
Amua ships orders using trusted carriers. Shipping fees and delivery estimates vary by destination and selected shipping method. Once an order ships, tracking information is provided via email and serves as confirmation that the order is in transit.
Order Processing Time
Orders are processed within 1 business day, excluding weekends and holidays. Please note that processing times may be slightly longer during holidays or high-demand periods.
Delivery Times
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 4–7 calendar days | 3–6 calendar days |
| United Kingdom | 5–8 calendar days | 3–6 calendar days |
| Canada | 6–10 calendar days | 5–9 calendar days |
| Australia | 4–8 calendar days | 4–6 calendar days |
| New Zealand | 4–8 calendar days | — |
| France | 5–8 calendar days | 4–6 calendar days |
| Germany | — | 4–7 calendar days |
| Netherlands | — | 4–7 calendar days |
| Belgium | — | 4–7 calendar days |
| Austria | 5–8 calendar days | 4–7 calendar days |
| Spain | 5–8 calendar days | 4–6 calendar days |
| Denmark | 5–8 calendar days | 4–6 calendar days |
| Sweden | 6–12 calendar days | 6–9 calendar days |
| Switzerland | 5–8 calendar days | — |
| Ireland | 5–9 calendar days | — |
| Luxembourg | — | 5–10 calendar days |
| United Arab Emirates | 5–9 calendar days | — |
| Rest of World | 6–12 calendar days | — |
International Shipping
We ship worldwide. International delivery times depend on destination and customs processing. Customs delays, inspections, duties, or taxes imposed by local authorities are beyond our control and are the responsibility of the customer. These do not qualify for refunds, returns, or chargebacks.
Missing, Damaged, or Not Received
Claims for missing or damaged items must be reported within 14 days of delivery and require supporting documentation, including photos and order details. Packaging damage alone does not qualify for a replacement or refund if the item is intact.
If tracking shows an order as "Delivered," responsibility transfers to the customer. Customers must file a claim with the carrier and provide proof of loss. Claims submitted after 7 days from the delivery date are not eligible.
Order Changes & Cancellations
Requests to modify or cancel an order must be submitted within 12 hours of purchase. Once processing or shipping begins, changes or cancellations are no longer possible. Shipped orders cannot be canceled.
Contact
For questions or assistance, please contact support@tryamua.com.
By placing an order with Amua, customers acknowledge and accept all shipping terms outlined in this policy.